Best Western Plus Okotoks Inn & Suites
Guest services agent - hotel
- Okotoks
- Permanent · Full time
- $15 – $19/h
- Education
- Not Determined
- Posted
- 3 days ago
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
- Education: No degree, certificate or diploma
- Experience: No experience (will train)
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
Employment terms options
- Early morning
- Evening
- Shift
- Flexible hours
- Morning
- Night
Employment terms options
- On call
- Day
- Weekend
Health benefits
- Dental plan
- Health care plan
Other benefits
- Free parking available
- Learning/training paid by employer