Clerk, hotel front desk

• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player

Employment terms options

• Early morning
• Evening
• Shift
• Flexible hours
• Morning
• Night

Experience

• Experience an asset

Employment terms options

• Day
• Weekend
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 32 to 40 hours per week