Customer service manager - retail

• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Retail service establishment

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Supervise office and volunteer staff

Computer and technology knowledge

• Point of sale system
• Word processing software
• MS Outlook

Work conditions and physical capabilities

• Attention to detail

Screening questions

• Do you have experience working in this field?

Experience

• 1 year to less than 2 years

Employment terms options

• Morning
• Day

Health benefits

• Dental plan
• Vision care benefits

Support for persons with disabilities

• Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 35 hours per week