Receptionist-telephone operator

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: No degree, certificate or diploma
• Experience: No experience (will train)

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Order office supplies
• Record and relay information
• Schedule and confirm appointments
• Maintain work records and logs
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Perform data entry

Computer and technology knowledge

• Switchboard 1-25 lines
• Electronic scheduler
• Word processing software
• MS Office
• Database software
• Presentation software
• Electronic mail
• Spreadsheet
• MS Access
• MS Excel
• MS Outlook
• MS PowerPoint
• MS Word
• MS Windows

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Time management
• Maturity

Screening questions

• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?

Employment terms options

• Day

Health benefits

• Dental plan
• Health care plan