Customer service clerk

• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Telecommunications company

Tasks

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Maintain and manage digital database
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Database software
• MS Excel
• MS Windows
• MS Access
• MS Office
• Spreadsheet

Type of experience

• Call centre

Area of work experience

• Marketing

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

• 1 year to less than 2 years

Employment terms options

• Flexible hours

Financial benefits

• As per collective agreement

Other benefits

• Free parking available
• Durée de l'emploi: Occasionnel
• Langue de travail: Anglais
• Heures de travail: 6 hours per week